I was working next door to Liz when a woman came in without an appointment and begged Liz to help her. Liz was on lunch and always has a full schedule (I was volunteering in a temporary office for 6 weeks for the election so I knew). At first she said she didn't have time to help but then changed her mind and spent her lunch break helping this woman who emerged 20 minutes later so delighted. Liz had not only notarized her papers without an appointment but had also taken some time with the woman to explain some things. I was left thinking that Liz Exter is a pretty class act and people should know that about her when choosing a notary. You should probably make an appointment though.