Really try to help their customers. They really do go above and beyond. So much can't be seen by clients. Policies under control of the agency are always done to benefit customers in general. Very adaptable to deliver government at hoc programs in a timely and effective way. Many employees stay with the company despite no upwards mobility in some cases, simply because they believe so much in the good they can do. And they really can work miracles. Note that they are an arms length government agency, and employees are not unionized.